Log Me In

Posted by Michelle Harrington on Apr 18th, 2010

The other day my Dad called and asked for some help downloading and viewing a pdf file on his computer. We tried walking through it over the phone, but it soon became clear that there was some kind of program issue that was preventing him from accessing the  file.   While my Dad can figure out and troubleshoot just about anything, he’s only just recently started to use a computer so it became a challenge to try to “walk him through” a fix over the phone.  I needed to “see” exactly what was happening to be able to figure  out the problem.

I’d heard about the service called “Log Me In” and thought this was the perfect opportunity to check it out.  So I went to their website (www.logmein.com), created a trial account and within minutes I had access to my Dad’s computer from my own desktop.  I could see his desktop on my screen and saw what the issue was right away.  I was also able to take over mouse control for his computer and could then download and install the upgrade needed for the Adobe program that was giving him grief.  He was then able to view the document he was having a problem with and I got to be the “hero”!  Usually it’s him troubleshooting something for me.

So if you ever need computer help or want to help someone else out, remember the remote access tool called “Log Me In”.    Log Me In also offers paid subscriptions for remote access to your Mac or PC.  You can access your computer via any web browser.  That sounds quite useful, especially when traveling…

One more neat tool to check out in my spare time. Ha!

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Author | Michelle Harrington of Emagine Web Marketing
Michelle is a web development and internet marketing professional dedicated to helping small businesses in Hawaii achieve success online. Michelle provides free advice, tips and how to's on the Small Business Internet Marketing Blog.

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